T's and C's

Here's the boring stuff at wearyourmoment.co.uk. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please do not hesitate to contact us here at letstalk@wearyourmoment.co.uk

DELIVERY

We here at Wearyourmoment.co.uk always strive to process your order as quickly as possible and will get your order sent out in the fastest time available for us in which to do so. We can not guarantee any specific day for your order to arrive.

Please ensure your shipping address details are correct as we can not be held responsible for orders not reaching you if incorrect details are entered. Where our delivery times say 5-7 or 14-18 working days, this refers to working days. (Monday to Friday)

Our delivery times are subject to change and used as a guide. During busy periods we may run over the stated times.

Orders where addresses are incomplete may be returned to us, if this is the case a reshipping charge will need to be paid for us to resend your item. 

For countries that require a PO Box address please ensure you use a PO Box in order for your order to be delivered.

2023 Black Friday. Orders made using our Black Friday discount will be made and shipped throughout January. If you have selected a non Black Friday delivery option your order will still be made and shipped throughout January

PRICE AND PAYMENT OPTIONS

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will be shown and added on during the checkout process.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

CANCELLING AN ORDER

Should you wish to cancel your order please get in touch asap. If you wish to cancel once we have created your artwork £8 will be deducted from your total refund. If you contact us seven working days after placing your order we are unable to cancel

RETURNS

14-Day Clothing Return Policy

Thank you for choosing to shop at Wearyourmoment. We strive to provide you with high-quality garments that meet your expectations. However, if you're not completely satisfied with your clothing purchase, we have developed a 30-day return policy specifically for clothing items.

Policy Guidelines:

1. Eligibility:
- All non personalised clothing items purchased from Wearyourmoment are eligible for return within 30 days from the date of purchase.
- The clothing item must be in its original condition, unworn, unwashed, and with all original tags attached.
- Proof of purchase, such as a receipt or order confirmation, is required.

2. Returns Process:
- To initiate a clothing return, please contact letstalk@wearyourmoment.co.uk within 30 days of receiving the item.
- Order number
- Item description
- Reason for return

3. Return Shipping:
- If the return is due to a faulty or damaged clothing item, we will cover the return shipping costs.
- If the return is due to a change of mind or any other reason not related to product quality, the customer is responsible for the return shipping costs.

4. Refund Process:
- Once we receive the returned clothing item and verify its condition, we will process the refund within 7 days to the original payment method.
- If the item was purchased using a gift card or store credit, the refund will be issued in the form of store credit.

5. Store Credit Option:
- If you prefer, we can provide store credit instead of a refund for eligible clothing returns.
- Store credit can be used for future clothing purchases at Wearyourmoment.

6. Exchanges:
- At this time, we do not offer direct exchanges for clothing items. If you need a different size, style, or colour you will need to place a new order.

7. Exceptions and Special Cases:
- In certain circumstances, we may offer extensions to the return policy. Please contact our customer support team for further assistance.

Please note that this clothing return policy is in addition to your statutory rights under the Consumer Rights Act 2015.

If you have any questions or need further clarification, please don't hesitate to contact our customer support team. We value your satisfaction and are here to assist you.

Due to the bespoke and personalised nature of our products we are unable to offer returns unless you receive a faulty item which we will of course replace. Please email letstalk@wearyourmoment.co.uk to let us know asap. 

PRODUCT INFORMATION

We have gone to great lengths in order to convey our products in the most accurate way possible but the colours may not exactly match on screen to what you receive.

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system Pattern placement may be differ from those you see on screen.

When referring to our size guides garment sizes are approximate and for guidance only.

Where products can be personalised we will use exactly what you have typed in the personalisation box. In certain circumstances we may have to slightly alter the design to suit your personalisation requirements.

EMAIL PREVIEWS
If you have paid for an email preview and decide after receiving the preview you would like to cancel your order, the cost of the preview will be deducted from your refund. 

CHANGE OF IMAGE
If you request to change the image you have uploaded a charge of £8 will be required if we have already created the artwork.

PRIVACY POLICY AND STATEMENT

References in this Privacy Policy Statement to “we”, “us” and “Wearyourmoment” are to Wearyourmoment. At Wearyourmoment we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

Wearyourmoment is the controller and responsible for your personal data (collectively referred to as Wearyourmoment , ?we?, ?us? or ?our? in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below. Letstalk@wearyourmoment.co.uk

INFORMATION COLLECTED AND DATA ABOUT YOU AND FOR WHAT PURPOSE WE USE IT

When a purchase is made on our site, we ask for delivery, billing and email address. In addition to this we ask for payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

Here's a list of the companies we use.

https://www.shopify.com/legal/privacy

https://www.royalmail.com/privacy-policy/

https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

https://support.apple.com/en-gb/HT203027

https://stripe.com/gb/privacy

https://www.clearpay.co.uk/en-GB/terms-of-service

https://www.klarna.com/uk/terms-and-conditions/

 

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All rights, in this website are owned by or licensed to Wearyourmoment. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Wearyourmoment.

We have taken every measure possible in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable). These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute.

If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Privacy Policy

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Mobile Terms of Service

Wearyourmoment

Last updated: April 2, 2023

The Wearyourmoment mobile message service (the "Service") is operated by Wearyourmoment (“Wearyourmoment”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wearyourmoment’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wearyourmoment through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wearyourmoment. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Wearyourmom or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wearyourmoment mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Wearyourmom or email letstalk@wearyourmoment.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy above.

3RD PARTY LINKS

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie Policy

Protecting our customers is very important to us and protecting your information and privacy is no exception, with this in mind we ensure that no cookies are used on our site which contain personally identifiable information such as your name and address or credit card details.

Cookies are standard practice among most websites and are generally used to improve the customers browsing experience.

This website uses cookies and by accessing the website you are giving consent for cookies described in this policy to be placed on your computer. Should you wish to disable cookies please visit the website About Cookies. The website provides information on how to disable and/or delete cookies currently stored on your computer.

Discounts and Offers

We have the right to withdraw any discount or offer at any time.

We reserve the right to cancel any order that does not follow the terms displayed on the advertisement of any offer. 

We have the right to cancel any order made using codes that have been emailed to you and publicly listed or not created to be used together. Email subscriber codes and public codes can not be used together. 

Out of Stock Products

Sometimes when we are out of stock of products we may send an equivalent or similar product.

Reviews

When placing an order you may receive an email 10-15 days later asking you to review your purchase, by placing your order you agree to receive this email.

Social Media

We may use images of you wonderful guys for our ads, social media campaigns and product images. By tagging us in these images gives us permission to use them in our campaigns.